Privacy Policy

At Fairfield IT Consulting (“we,” “our,” “us”), we are committed to protecting the privacy and confidentiality of our clients’ data and ensuring that all personal and business information entrusted to us is handled responsibly and securely. This Privacy Policy outlines how we collect, use, disclose, and protect information in connection with the IT services we provide.

1. Information We Collect

In the course of providing IT services, we may collect the following types of information:

Business Information: Company name, contact details, industry type, and service agreements.

Personal Information: Names, email addresses, phone numbers, job titles of client contacts.

Technical Information: System configurations, network details, server and device data, and user activity logs, as required for service delivery.

Support Data: Any information provided during service requests, troubleshooting, or support interactions.

We only collect information that is relevant and necessary to deliver our services effectively.

2. How We Use Information

We use collected information to:

Provide, manage, and improve our IT services.

Communicate with you regarding service updates, maintenance, or support.

Monitor system performance and ensure service quality.

Ensure the security, integrity, and reliability of client systems and data.

Comply with legal or contractual obligations.

We do not sell, rent, or trade client information to third parties.

3. Information Sharing and Disclosure

We may share information only when necessary, and strictly under the following conditions:

With Trusted Service Providers: We may engage third-party providers (such as cloud platforms or hardware vendors) solely to assist in delivering services, under strict confidentiality agreements.

Legal Requirements: If required by law, regulation, or legal process, we may disclose information to comply with legal obligations or protect our rights.

With Client Consent: We may share information when explicitly authorized by you.

4. Data Security

We implement industry-standard security measures, including encryption, access controls, secure networks, and regular audits, to protect your information from unauthorized access, misuse, or disclosure. However, no system can be guaranteed 100% secure, and we encourage clients to implement their own best practices alongside ours.

5. Data Retention

We retain client information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law or contractual obligations. Once no longer needed, data is securely deleted or anonymized.

6. Your Rights

Depending on applicable laws (such as GDPR or CCPA), you may have the right to:

Access the personal data we hold about you.

Request corrections or updates to your information.

Request deletion or restriction of your data.

Object to certain data processing activities.

To exercise these rights, please contact us at support@fairfielditconsulting.com.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.